Sunday, September 6, 2009

If you come in late

8. Be prompt, specific and sincere in appreciation – “I appreciate how thoroughly you prepared for the meeting this morning…..” or “Thank you for your efforts so that we could make the deadline…” I am glad I can rely on you for being consistently pleasant with customers. They like it ….” . 9. A common refrain in corporate circles is ‘praise in public, correct in private’. The latter recommendation is solid and corrective feedback or suggestions to improve should always be given in private. But the former may be problematic when you single out a person for praise in the presence of others as it could be demoralizing for others, or seen as discriminatory. 10. The 80/20 rule also known as the Pareto Principle, finds a ratio between causes and effects. Applied to managing people, it suggests that 80% of performance problems come from 20% of people. If that’s true in your case, are you spending 80% of your time on two out of 10 people? Give corrective feedback effectively and consistently to reduce the time you spend dealing with performance problems and take care that you don’t neglect positive performers who are producing good results. Activity 4: Read the following document and analyze the strengths and weaknesses of each sentence and revise the document using guidelines discussed so far: “It has come to my attention that many of you are lying on your time cards. If you come in late, you should not put 8.00 on your card. If you take a long lunch, you should not put 1.00 on your time card. I will not stand for this type of cheating. I simply have no choice but to institute a time – clock system. Beginning next Monday, all employees will have to punch in and punch out whenever they come and go from the work area. The time clock will be right by the entrance to each work area, so that you have no excuse for not punching in. Anyone who is late for work or late coming back from lunch more than three times will have to answer to me. I don’t care if you had to take a nap or if you girls had to shop. This is a place of business, and we do not want to be taken advantage of by slackers who are cheaters to boot. It is too bad that a few apples always have to spoil things for everyone.”

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